ePASS FAQ

There are many benefits to ePASS. Online pay stubs are more secure since less people handle your pay stub. You do not have to worry about your pay stub being lost in the mail or stolen from your mail box. If you are away from the office or home, you can view your pay stub from any computer, smart phone or mobile device that connects to the internet.

ePass provides employees secure access to current and past pay information with 24/7 availability, except for rarely-scheduled down times for system maintenance. Email delivery options are also available. In addition, ePASS maintains historical pay stub information for seven years from the date of implementation.

For users without computers, there are number of ways for users to view electronic pay stub information and take advantage of the various ePASS features. Users may access their pay stubs online via a web browser on their smart phone or mobile device. Some others find it convenient to access their secure online pay stubs at establishments that provide free internet access (e.g. public libraries). You may even contact your payroll department for a printout of your pay stub upon request.

Yes, the default time is set to 15 minutes.

ePASS utilizes state-of-the-art infrastructure, three-tiered firewalls and Secure Socket Layer (SSL) encryption to ensure the protection and integrity of sensitive pay stub information.

Yes. Your electronic pay stub is customized to look like your paper pay stub. Your electronic pay stub will have the same information that appears on your paper pay stub.

Yes, you can print your pay stubs. You may print by selecting the printer icon displayed on screen. The document will print on standard "8 1/2 by 11" paper. Please Note: ePASS maintains historical pay stub information for seven years from the date of implementation, you will rarely need to print a paper copy.

We recognize the importance of protecting the privacy of personal information. Your electronic pay stub only contains your name, address, federal status and exemptions, payroll earnings, deductions, taxes and only the last four numbers of your Social Security number. It does not contain bank names or bank account numbers.

Only you and your designated agency payroll personnel have access to your pay information. Each Payroll Administrator is permitted to administer pay stub information only for the agency which they are authorized. In the case of Shared Services Centers, a Payroll Administrator may be authorized to view more than one agency.

Online access to ePASS is only available for employees with a valid State of Illinois Public ID and password. Only you know your ID and password. The best way to safeguard your pay stub information is by keeping your login ID and password private. Additionally, when you have completed viewing your pay stub information, logoff of the ePASS application and exit/close your internet browser completely.

You will need to contact your agency designated Payroll Administrator.

You will require internet access and a State of IL Employee Account or External ID and password.

• Using a web browser, navigate to ePASS.illinois.gov
  
• To login using your State of IL Employee Account, select "Employee Account" and enter your username in as: ILLINOIS\Firstname.Lastname
  
• To login using your External ID, select "Partner Account" and enter your username in as: Firstname.Lastname
  
• Enter your current password
  

If this is your first time accessing ePASS, you will be prompted to complete the registration form. Once you have completed the registration form, you will be able to access your paystubs.

If you are having problems accessing your External Account ID account or forget your password, please follow the troubleshooting steps on the DoIT Identity Management Accounts webpage to resolve your issue as quickly as possible.