DoIT's Strategic Plan 2025-2029

A reimagined Illinois government empowered by innovation and technology.

To empower state agencies with modern and user-friendly technology solutions that bridge the gap between residents and government services.

• Integrity: Committing to ethical principles, honesty, and accountability in all our actions and interactions.
• Nurturing: Fostering a supportive and inclusive environment that promotes the growth, well-being, and development of our employees.
• Service: Providing exceptional support and solutions that meet the diverse needs of our stakeholders.
• Passion: Demonstrating enthusiasm, dedication, and a commitment to excellence in everything we do.
• Innovation: Embracing creativity, forward-thinking, and continuous improvement to drive progress and deliver cutting-edge solutions.
• Respect: Valuing and appreciating the diversity, perspectives, and contributions of all individuals, fostering a culture of inclusivity and collaboration.
• Empowerment: Equipping our employees with the autonomy, resources, and support they need to excel, innovate, and drive positive change.

Objective 1.1: Employ human-centered design principles to develop user-friendly, accessible, and mobile-ready digital solutions.

Objective 1.2: Increase the availability of self-service capabilities and proactively gather user feedback to continuously improve digital service delivery.

Objective 1.3: Implement consistent design standards and user experience guidelines across all digital platforms to ensure a seamless and unified experience.

Objective 1.4: Understand residents' and state agencies' needs in accessing government services.

Objective 2.1: Modernize the State’s technology by adopting common and modern platforms that are scalable, secure, and meet the diverse needs of state agencies.

Objective 2.2: Mature the architecture and governance practice to maximize the value of IT investments by aligning IT strategy and technology solutions with business needs.

Objective 2.3: Expand broadband access for government institutions in the state to enable effective use of modern technologies.

Objective 2.4: Explore and implement emerging technologies (e.g., AI, automation) to improve efficiency and effectiveness.

Objective 3.1: Improve the cybersecurity posture of the State through risk-based decision-making, considering the unique security challenges faced by different state agencies.

Objective 3.2: Collaborate with government entities to strengthen cybersecurity capabilities by providing tailored support, training, and shared resources.

Objective 3.3: Establish a robust privacy management ecosystem that respects the data of residents and ensures compliance for state agencies.

Objective 3.4: Implement proactive threat detection and mature incident response capabilities to minimize disruption.

Objective 4.1: Collaborate with state agencies to develop technology modernization roadmaps that align with their specific missions and improve their ability to serve residents.

Objective 4.2: Improve efficiency and effectiveness of IT operations and increase transparency in service delivery to state agencies.

Objective 4.3: Strengthen system resiliency while being good stewards of resources.

Objective 4.4: Establish clear service level objectives with state agencies to define expectations and ensure accountability.

Objective 5.1: Empower state agencies to use data to improve resident outcomes by providing them with the necessary tools, training, and support.

Objective 5.2: Introduce analytics practices and develop data literacy programs for state employees.

Objective 5.3: Implement a statewide data governance framework that encourages data sharing among state agencies while adhering to privacy and security regulations.

Objective 5.4: Enhance insights for state agency program effectiveness and DoIT operational improvements.

Objective 6.1: Create a people-first workplace that prioritizes employee well-being, professional development, and a positive work environment.

Objective 6.2: Promote employee engagement through open communication, idea sharing, and cross-functional teamwork within DoIT and across state agencies.

Objective 6.3: Modernize recruitment strategies to increase diversity and reduce barriers to DoIT employment, attracting top talent with diverse skills and perspectives.

Objective 6.4: Recognize and reward employee contributions and innovation to foster a culture of excellence and continuous improvement