Agencies
Services
Category:
Collaboration Tools
Description
Microsoft Exchange Online is the product standard for email provided services. Email is offered in the desktop client version, web version, and iOS managed mobile devices..
Product Features
- Shared Mailboxes
- Distribution Lists
- Calendaring
- Resources (Conference Rooms)
- Archival retention
- High availability service with disaster recovery
- Cisco Registered Envelope Service (CRES)
- Microsoft Purview Encryption
- Secure Routing - DoIT utilizes the latest Transport Layer Security (TLS) for secure message transfer.
- Security Protection - Scan for advanced threat protection capabilities to detect, block, and remediate threats faster, prevent data loss, and secure important information in transit with end-to-end encryption.
- Anti-Phishing Training and Detection
- Malicious email filtering policy is configured to block attachment extensions which pose a risk to resources on the network.
- DoIT utilizes archiving technologies to maintain business continuity, and to meet government and compliance requirements.
Microsoft Exchange Online
Mail Services Provided: State of Illinois mailbox in the @illinois.gov email domain.
Email Security: Encryption
Email Retention
Rates and Billing
| Unit of Measure | Debit Code | Rate |
|---|---|---|
| Per Email Box/Month | 403 / 419 | $ 14.00 / $12.00 |
Ordering and Provisioning
Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.
DoIT Responsibilities
- Service provisioning and implementation
- Incident resolution
- Routine maintenance
- Provide access, provisioning and support of users mailboxes
- Notify all users of scheduled maintenance windows at least 48 hours in advance (outside of standard outage window of 2nd & 4th Friday & Saturday 22:00 - 3:00)
- Ensure mailboxes can be restored due to database issues or disasters.
- Ensure proper and secure routing of email
- Provide security to block mail which poses a risk to the resources on the network
Agency Responsibilities
- Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements
- Train employees on effective use of the mail client software
- Ensure the Department maintains current version and patches of email related workstation software
- Install, run and maintain current versions of anti-virus software and virus definitions for all clients that will connect to the email servers
- Budget appropriate funds to cover costs of email subscriptions for the Department
Service Levels and Metrics
Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 5 days.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines.
To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.