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Report Problems

Failure to include the requested information will result in delays in the resolution of your issue.
Please make sure to include as much detail as possible.

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DO NOT include sensitive personal information such as Social Security numbers, Birthdates, Driver’s license or state ID numbers, financial account details, or medical information.

Report a Problem Form

  1. Requestor Information
  2. Location of Problem
  3. Problem Details

Requestor Information

Location of Problem

Problem Details

What is the circuit ID having the problem?

Please include your email address above.

For Office365 users this can be done by visiting https://outlook.office365.com

Please ensure that the information requested below is from the actual hardware with the problem. e.g. if the PC is broke, give us the tag # from the PC not the Monitor.

pc, monitor, laptop, etc.

e.g. http://www.illinois.gov/pages/default.aspx

What is telephone number having the problem along with ext number?

If the telephone number being reported is a VoIP telephone, than please provide the MAC address located on the bottom of the phone.

Enter Site Contact information if different than above.

What is the time(s) that the individual will be available for callback?

Is the problem being reported a re-occurring problem?

Have there been any recent service requests which may have caused the problem?

Please select the appropriate application which you are experiencing issues with, if the application is not specified choose other and list the application where allowed.

Please choose the Specific Area of the ERP Application you are experiencing an issue with.

If you aren't sure how to do that, see this link https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Please specify the name of the application you are experiencing issues with.

DO NOT include sensitive personal information such as Social Security numbers, driver’s license or state ID numbers, financial account details, or medical information. Please include as much detail as possible about the issue you are experiencing.

Please include error message you are receiving.

    Multiple files can be uploaded by holding down Shift or Ctrl while selecting.

    NOTICE: DO NOT upload any attachments with confidential or PII (Personal Identifying Information) such as social security numbers, passwords, etc...

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    Contact Information

    Springfield: 217-524-DoIT (217-524-3648)
    Chicago: 312-814-DoIT (312-814-3648)
    TTY Support Line: 866-277-5669
    Support: Report a Problem

    Media Inquiries: ​DoIT.PIO@illinois.gov