Ordering Radio and Starcom21 Services

To become a STARCOM21 subscriber or to make changes to your existing service please work through your agency Telecom Coordinator who will contact STARCOM21 System Administrator  Chris.Miller@illinois.gov, 618-521-2027 to discuss your agency requirements.  Once the agency decides to move forward with their request a Motorola engineering study will be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. The State will review the results of the study and if acceptable will recommend approval to the STARCOM21 oversight committee.  STARCOM21 Advisory Subscriber Application

Upon approval the agency Telecom Coordinator will work with STARCOM21 System Administrator Chris.Miller@illinois.gov, 618-521-2027 to purchase equipment through the State of Illinois Master Contract. State agencies should not order equipment from the local Motorola service shops or vendors. To purchase monthly service or training services from Motorola the State agency must follow their agency's Procurement Business Case (PBC). The agency is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The agency is also responsible for training its users. 

To become a STARCOM21 user or to make changes to your existing servuce you should contact Motorols Solutions, Inc. representative Andrew.baum@motorolasolutions.com, 224-523-5424. Motorola will request information to ensure that the requesting entity meets the system requirements. An engineering study will then be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. Motorola will provide the results of the study and a recommendation to the State for review. If acceptable by the State a recommendation will be made to the STARCOM21 oversight committee for approval. Once approval is received the non-State entity will order their equipment through Motorola or a compliant vendor. The non-State entity is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The non-State entity is also responsible for training its users. For procurement related inquiries regarding service and equipment please contact Andrew.baum@motorolasolutions.com, 224-523-5424.

The State's STARCOM21 master contract CMS3618850 provides access to Motorola's entire STARCOM21 infrastructure product offering. STARCOM21 master contract DIT7016660 is available to provide a full range of public safety subscriber radio solution options to the State and non-State entities.