Agencies
Services
Category:
Network
Description
DoIT provides two-way radio communication services available via the STARCOM21 master contract. STARCOM21 is a groundbreaking public/private partnership with Motorola Solutions envisioned and commissioned by the State to enable seamless, interoperable communications among State, local and federal government users. The network primarily focuses on the daily, two-way radio communication needs of its subscribers, enables enhanced response to disaster and emergency situations and allows the State to effectively address homeland security concerns.
The STARCOM21 network is owned and operated by Motorola Solutions and currently serves more than 45,000 subscribers from various State, local and federal government and non-governmental entities. It is a statewide, 700/800 MHz, Project 25-compliant, digital, trunked voice radio network that is open to all public safety and public service agencies in the State of Illinois. Non-State entities must work with Motorola Solutions directly to apply for network access. State agencies and non-State entities alike must complete a STARCOM21 Oversight Committee System Access application to commence ordering equipment.
STARCOM21 services are coordinated and administered for State entities (State agencies, boards, commissions, etc., not including the General Assembly) through an agreement between DoIT and the Illinois State Police (ISP) Multi-Agency Communications Services Section (MACSS group).
STARCOM21 also figures prominently in the Statewide Communications Interoperability Plan (SCIP), which establishes a single statewide platform for all public safety agencies to share emergency information. Managed by the Illinois Emergency Management Agency (IEMA), SCIP was developed by a consortium of federal, state, and local public safety practitioners working through the Illinois Terrorism Task Force's (ITTF’s) Communications Committee and the Statewide Interoperability Executive Committee.
Product Features
- 240+ radio sites across the State
- Zone availability of 99.999% and 95%+ mobile coverage Statewide
- In-building (8 db) coverage in select areas (Chicago area, 12 major cities)
- Level 5 interoperability and customization
- Project 25 compliant, 700/800 MHz, digital, trunked network
- Voice encryption capable, hardened, secure, monitored
- Disaster recovery and system restoration
- Dual-band mobiles and portables
- Dash and trunk mount mobiles
- Vehicular repeaters
- Desktop stations and repeaters
- Consoles and stations
- Technical service manuals and training
- Programming packages
- Open system for multi-vendor P25 radios
Standard
Rates and Billing
Network Service and Infrastructure Support Pricing
Ordering and Provisioning
For State Agencies:
To become a STARCOM21 subscriber or to make changes to your existing service please work through your Agency Technology Service Requester (ATSR) who will contact STARCOM21 System Administrator Jordan.Spreitzer@illinois.gov 217-685-290 to discuss your agency requirements. Once the agency decides to move forward with their request a Motorola engineering study will be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. The State will review the results of the study and if acceptable will recommend approval to the STARCOM21 oversight committee. STARCOM21 Advisory Subscriber Application.
Upon approval the ATSR will work with STARCOM21 System Administrator Jordan.Spreitzer@illinois.gov, 217-685-2903 to purchase equipment through the State of Illinois Master Contract. State agencies should not order equipment from the local Motorola service shops or vendors. To purchase monthly service or training services from Motorola the State agency must follow their agency's Procurement Business Case (PBC). The agency is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The agency is also responsible for training its users.
For Non-State Entities:
To become a STARCOM21 user or to make changes to your existing service you should contact Motorola Solutions, Inc. representative Andrew.baum@motorolasolutions.com, 224-523-5424. Motorola will request information to ensure that the requesting entity meets the system requirements. An engineering study will then be done to ensure the system has adequate capacity, and that grade of service (GOS) will not be adversely affected. Motorola will provide the results of the study and a recommendation to the State for review. If acceptable by the State a recommendation will be made to the STARCOM21 oversight committee for approval. Once approval is received the non-State entity will order their equipment through Motorola or a compliant vendor. The non-State entity is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The non-State entity is also responsible for training its users. For procurement related inquiries regarding service and equipment please contact Andrew.baum@motorolasolutions.com, 224-523-5424.
Equipment:
The State's STARCOM21 master contract CMS3618850 provides access to Motorola's entire STARCOM21 infrastructure product offering. STARCOM21 master contract DIT7016660 is available to provide a full range of public safety subscriber radio solution options to the State and non-State entities.
DoIT Responsibilities
- Service provisioning and implementation
- Incident resolution
- Routine maintenance
- Ensure radio communications are fully managed and guaranteed at stated service levels
- Ensure infrastructure service support is available 24/7 for repair and maintenance issues
- Facilitate delivery, installation and activation times per order which vary depending on procurement lead-time, equipment availability and current subscriber status
- Provide billing management and procurement assistance for State entities
- Provide timely monthly service fee invoices
- Provide system Oversight and Governance
Agency Responsibilities
- Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements
- Notify MACSS of any additions or requests for changes in equipment or service
- Maintain a current user/equipment inventory
- Ensure that all users are properly trained in the use of all equipment and radio procedures
- Perform routine review of billing for errors and underutilized service and equipment
- Provide prompt payment of outstanding invoices
Service Levels and Metrics
Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. Upon approval of eligibility by the Starcom21 oversight committee, Motorola will work to provision within a mutually agreed upon timeframe.
Incident Response and Resolution
To report an incident, contact Motorola's Managed NOC at 866-297-6342 or email Starcom@Motorolasolutions.com.
Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.