Agencies
Services
STARCOM21 FAQ
Questions
- 1. What is STARCOM21?
- 2. What will it cost my agency to be a STARCOM21 subscriber?
- 3. Who maintains the radio equipment after purchase?
- 4. How can an agency become a STARCOM21 customer?
- 5. I just received an invoice and have some Questions. Who do I contact?
- 6. Who is responsible for maintenance and repair of the STARCOM21 network?
- 7. What are the advantages of joining STARCOM21 over building a stand-alone system?
- 8. Is there a contract associated with becoming a STARCOM21 subscriber?
STARCOM21 stands for STAte Radio (Voice) COMmunications for the 21st Century. It is a 700/800 MHz, APCO Project 25 interoperable, digital, trunked statewide voice radio communications network. The network is owned and operated by Motorola, Inc. and leased back to the State of Illinois for its use. It was built to public safety standards and is available to governmental as well as non-governmental bodies subject to state approval and contractual requirements being met.
Subscribers are responsible for purchasing their equipment, training and monthly service fees. Total cost for equipment, monthly service and training will vary per agency and can be found at Starcom Service Rates & Classifications. State agencies should contact Chris.Miller@illinois.gov 618-521-2027). for other pricing options. For non-State agencies, it should be either Andrew.baum@motorolasolutions.com, 224-523-5424 D.crosse@motorolasolutions.com, 630-514-7828).
Motorola, Inc. is responsible for equipment maintenance after purchase in accordance with their maintenance agreement. The subscriber is responsible for maintenance after the initial manufacturer supplied warranty expires. Extended warranty options are also available through Motorola Solution, Inc.
Change State agencies should contact Chris.Miller@illinois.gov 618-521-2027). for other pricing options. For non-State agencies, it should be either Andrew.baum@motorolasolutions.com, 224-523-5424 D.crosse@motorolasolutions.com, 630-514-7828).
State agencies should contactDeanna Crosse D.crosse@motorolasolutions.com, 630-514-7828.
Motorola Solutions, Inc. is responsible for maintenance and repair of the STARCOM21 network.
By taking advantage of the economies of scale and the pooling of resources enabled by the partnership between the State of Illinois and Motorola Soluitions, Inc., potential subscribers don't have to worry about the huge upfront cost associated with building out the infrastructure required to have a standalone system. Maintenance and operating costs also make it cost prohibitive to many agencies. Speed to service enables many subscribers to become a part of the network in a matter of months not years as with many system build-outs.
JPMC Starcom21 Sole Source CMT2028589 sets forth the terms and conditions for state agency subscribers. Non-State subscribers enter into a separate user agreement with Motorola Solutions, Inc. subservient to the terms and conditions of the master contract.