Agencies
ServicesPossible online services disruption due to Internet related outage
Category:
Telecom
Description
Toll Free Services (sometimes referred to as "800 service"), is paid for by the called party rather than the calling party. It provides the opportunity for callers, in particular, to contact a provider of services and products to find out more about its respective services and products offered as well as schedule services and order products without paying for the contact call. This helps encourage more business between callers and the provider of services and products as well as promote a better understanding by the provider of the callers' needs. For agencies, this would allow their callers to access additional information about and benefit from important State of Illinois services at no charge.
DoIT telecommunications services are available to all State of Illinois agencies, boards, commissions, universities, Offices of the Illinois House and Senate, and Constitutional Officers.
Product Features
- Route toll free number to specific requested telephone number. The service area can be nationwide or restricted to calls placed from within Illinois. 24/7 toll free number availability (800, 866, 877, 888, 855, 844, 833)
- Statewide toll free service availability
- Intrastate numbers that allow only calls originating within the State of Illinois
- Interstate numbers that allow nationwide calls originating with the United States. Normally excludes the Caribbean
- Courtesy announcement
- Call allocator
- Call prompter
- Area code routing
- Alternate destination routing
- ANI delivery
- Calendar routing
- Toll free number listing
- Service assurance
Standard
Non-Standard
Rates and Billing
| Item | Unit of Measure | Service Rate |
|---|---|---|
| 800 Line Service | ||
| Megacom | Install | $ 77.00 |
| Megacom | Per Line/Month | $ 1.50 |
| Ready Line | Install | $ 48.00 |
| Ready Line | Per Line/Month | $ 22.00 |
| 800 Megacom Allocation Code #18 | ||
| Intrastate | Per Minute | $ 0.03 |
| Interstate | Per Minute | $ 0.04 |
| 800 Ready Line | | |
| Intrastate | Per Minute | $ 0.045 |
| Interstate | Per Minute | $ 0.065 |
| 800 Dedicated PRI to Site | | |
| Intrastate (w/ANI) | Per Minute | $ 0.03 |
| Interstate (w/ANI) | Per Minute | $ 0.04 |
| 800 Dedicated T-1 to Site | | |
| Intrastate | Per Minute | $ 0.03 |
| Interstate | Per Minute | $ 0.04 |
| 800 Advanced Features | Per Feature | $ 0.07 |
Ordering and Provisioning
Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.
DoIT Responsibilities
- Service provisioning and implementation
- Incident resolution
- Routine maintenance
- Provide price quotations and low-cost alternatives, clarify order information, monitor order status, and update billing information
- Analyze business requirements of the appropriate product and service mix to fulfill specific short and long term customer needs.
- Provide integrated ordering, inventory, and billing in a shared database accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offering, price, and procurement procedures.
- Automated agency billing - included in monthly call detail provided by DoIT Business Services
- A single point of contact for reporting and monitoring repair and maintenance issues
- Coordination of training in the efficient use of products and services
Agency Responsibilities
- Develop and implement agency governance to ensure staff compliance with DoIT
- Perform routine review of billing for errors, underutilized service, special features and equipment
- Provide a designated agency contact
- Perform annual reconciliation
Service Levels and Metrics
Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 14 business days.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines.
To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.