Agencies
Services
Category:
Telecom
Description
Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, cyber-attacks and events.
Product Features
- Wireless Priority Service (WPS)
- Government Emergency Telecommunications Services (GETS)
- Telecommunications Service Priority (TSP)
Wireless
Voice/Wireless:
Data:
Rates and Billing
- There are no set-up charges or usage charges for WPS.
- There are no set up charges for GETS. Usage can be charged at long distance phone rates.
- Contact DoIT Telecom to obtain pricing for TSP.
Ordering and Provisioning
- Agency to submit TSR to Doit.Prov@illinois.gov
DoIT Responsibilities
- Service provisioning and implementation
- Incident resolution
- Routine maintenance
- The CSC is dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information
- Integrated ordering, inventory, and billing in a shared database accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review.
- Automated agency billing - included in monthly call detail provided by DoIT Business Services
- A single point of contact for reporting and monitoring repair and maintenance issues 24/7 through successful resolution
Agency Responsibilities
- GETS and WPS requests initiated by agency through GETS/WPS Information Distribution System GWIDS
- Agency to submit TSR to Doit.Prov@illinois.gov
Service Levels and Metrics
Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 5 business days.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines.
To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.