Agencies
Services
Category:
Collaboration Tools
Description
The Enterprise Translation Hub (ETH) is an innovative companion service designed to seamlessly integrate with your existing WeGlot website translation solution. ETH empowers agencies to effortlessly manage the complete translation and approval process for all downloadable site documents, ensuring consistency, accuracy, and efficiency across global audiences.
ETH combines advanced technology with an intuitive user experience. Its streamlined interface simplifies document submission, progress tracking, and multilingual search, enabling language teams and departments to work smarter and faster.
With ETH, designated language staff can easily download editable DocX files for localized refinement, upload revised versions with full version control, and enrich documents with relevant metadata—all within a secure, centralized environment.
At the core of ETH is the Google Translation API, delivering high-quality automated translations across a robust set of supported platform languages (see list below). Enhanced with glossary integration, ETH ensures brand-specific terminology remains consistent. Once machine translation is complete, documents are intelligently routed to the appropriate language queue for human review, approval tracking, and final notifications—guaranteeing precision and compliance at every stage.
Administrators can configure user roles—including Department Administrator, Translation Submitter and Translation Reviewer—to optimize workflows, assign responsibilities, and route documents based on departmental needs and language expertise.
Enterprise Translation Hub is more than a tool—it’s a strategic solution for organizations committed to delivering exceptional multilingual experiences.
Product Features
- Securely stored in the State’s Google Cloud Environment
- Provides Machine Learning based translations utilizing Google’s Cloud Translate API
- Secure Login via OKTA
- Ability to reverse translations to English
- Supports common regional languages:
- English
- Spanish
- Ukrainian
- Cantonese
- Gujarati
- Mandarin
- Polish
- Korean
- Urdu
- Russian
- Hindi
- Arabic
- Tagalog
- Vietnamese
- PDF (.pdf)
- Microsoft Office: Word (.docx), CSV (.csv), PPT (.pptx), Excel (.xlsx), Text (.txt)
Supports most common document types:
Rates and Billing
Billing detailsl to be determined. (7 cents per page/per language)
Ordering and Provisioning
Services can be procured, modified, or canceled by selecting the “Order Services” button located near the top of the right pane. Please provide the staff and roles you would like assigned (e.g., Department Administrators, Translation Submitters, Translation Reviewers).
Your ATSR will need to complete an IT service request and obtain confirmation from your Language Coordinator to add this service. Agency language coordinators will be consulted prior to access granted.
DoIT Responsibilities
- Incident resolution
- Routine maintenance
- Access request fulfillment
- Training Materials
Agency Responsibilities
- Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements
- Ensure that Document Translations services are not used for personal use or matters that do not pertain to official business needs
- Do not share copyrighted and protected information without required approvals
- Use caution translating sensitive information such as:
- Personally Identifiable Information (PII)
- Confidential Information
- Health Information Portability and Accountability Act (HIPAA)
- Payment Card Industry (PCI)
- Federal Tax Information (FTI)
- Criminal Justice Information System (CJIS)
Service Levels and Metrics
Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 2 days.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.