Identity Management FAQ

DoIT Identity Management is a self-service account management developed by DoIT that allows users to create an Illinois.gov ID and/or unlock their account/reset a password without speaking to a Customer Service Center (CSC) representative. During enrollment, users will be prompted to answer a series of personal/security questions that are later used to verify identity during the password reset process.

Owning an Illinois.gov ID has legal ramifications and it is important to verify the identity of the individual obtaining the ID. Individuals will be prompted to provide personal information required for proper identification.

The information provided will be used to validate identity against various statewide systems. After identity has been confirmed the following personal information will be stored:

• First Name, Middle Initial, Last name
• Email Address
• Password
• Agency or Company

Passwords are set to expire several times annually. Users will receive an automated email notification prior to password expiration containing password reset instructions. Contact the Customer Service Center if you require assistance with your password and/or account.

Verify that the information has been entered accurately and exactly as it appears on your driver's license. Examples: If your driver's license contains only a middle initial or if you have a hyphenated last name, the information must be entered exactly as it appears on your current license. If you have problems during the registration process and are unable to create an ID, an Enterprise Service Request (ESR) will need to be submitted (see manual process).

Individuals who do not have an Illinois Drivers License are not eligible to register via the automated system. An Enterprise Service Request (ESR) will need to be submitted (see manual process).

No. At the present time, a valid State of Illinois Driver's License is required to register via the automated system. An Enterprise Service Request (ESR) will need to be submitted (see manual process).

Individuals who are currently employed by any State of Illinois Agency, Board, Commission, or University.

Upon registration, individuals will be prompted to provide personal information required for proper identification and employment. In some cases, various core systems and data is not available for all state employees. If you have issues during the registration process and are unable to create an Account/ID, an Enterprise Service Request (ESR) will need to be submitted (see manual process).

If you are unable to create an ID through the automated system, the following manual process should be used to create your ID:

• If you are a State of Illinois employee, contact your supervisor and follow the steps below:
  • If your State Entity has an agreement with CMS, your IT Coordinator will need to submit an Enterprise Service Request (ESR).
  • If your State Entity does not have an agreement with CMS, an Agency Technology Service Requester (ATSR) will need to be established for your organization. Contact DoIT Agency Relations to assist you with this process.
• If you are not a State of Illinois employee, contact your State Entity resource that advised you to establish an Account/ID. A submittal of an Enterprise Service Request (ESR) will be required to create the Account/ID.